Real Time Web Analytics

Web analytics data, provided in real-time, is a valuable tool for building site traffic, getting the most from online marketing, and increasing sales performance. When you boil it all down, it's all about focusing on your Website's performance, from your visitor's perspective. Knowing your visitors, identifying your target market, and supplying what they want and need are the end result of using a good analytics service.

Once you know your target market, you need to know if your efforts are effective. You do that by tracking your site visitor statistics. Web analytics analyze your site traffic and break down the data into usable information reports. Visitor stats you need for the best tracking include how many total visits ("hits" on your site pages, which means the total number of views by everyone who visits your site), unique page views (views of any given page by the same visitor), and geographic location of your unique visitors. The advantage of geographic location is that you can monitor where your visitors are coming from. For instance, DogWidgets.com (note: fictional company) began by selling to one region in the US but was getting traffic from Canada and Germany. Owner saw that marketing focus was needed for a more specific geographic area.

Identifying what your visitors search for is a terrific opportunity for SEO and refinement of your keyword strategies. With a good tracking service, you will be able to get a report on search engine keyword usage and clickstream (click path) data. In other words, the report will show a breakdown of the keywords your visitors used to find you as well as the search engine they used. This information spells out exactly what your visitors are looking for, how effective your keywords are, and lets you know what search engines have you listed. A good analytics site will also provide the clickstream data, which will show you the path your visitor's took inside your site, from page to page. This data is invaluable for marketing your site and product or service. To demonstrate, the owner of DogWidget.com has been trying to decide what areas to focus on. Owner's dog widgets have a wide variety of applications, and Owner sees through the keyword report that the search terms are all over the spectrum. There is no focus. This tells Owner that a marketing strategy is needed to grab visitors that want specific dog widgets.

You will also want to monitor your peak traffic hours. You should be able to have the data on your site visits broken down by year, month, week, day and hour. This is important information, but you really need more than just "visitor totals." You should look for this time breakdown by page views (total views of every page on your site) and by unique visitors (pages viewed by each individual visitor). To show the importance, let's consider our dog widget scenario: DogWidget.com sells a variety of multi-colored widgets for dogs. Owner notices through tracking reports that there is a much higher page view of the Outdoor widgets on Friday mornings. The Outdoor page seems to compel the highest number of clicks to the order page. No one clicks from the Rainy Day widgets page to the order page. So now Owner has the information to rethink the Rainy Day page, and to begin focusing more advertising to Outdoor topics, advertisers and markets.

When you begin marketing your site, whether it is banner and link exchanges, classified ads, posting articles, press releases or pay per click advertising, you need to know what is working for you and what is wasting your time. Referral link reports help narrow this down and allow you to see what active links on the Internet are being used to bring site visitors. For instance, let's see how our enthusiastic and dedicated dog widget owner has been advertising. Being on a shoestring, Owner decided to try SEO and send out weekly press releases. DogWidget.com has been indexed by several major search engines, keywords have been refined thanks to the keyword usage reports. Using the referral reports Owner sees that the SEO is beginning to roll along nicely and is even picking up a little momentum. Now for the press releases. Owner sends out a new press release each week for two months. Without the referral link report, Owner would be in the dark as to whether the links on the releases were being used, unless it was a paid distribution service (and that info is only for one release on that one site). With the referral report, Owner was able to send out press releases at no cost, and see what sites picked them up and posted them through the clicks on the contact links. The press release about Vacation dog widgets got a lot of attention, excellent. So now, Owner focus can shift so efforts are optimized.

The visitors that buy your product or service are the key element to success. You want to make them happy and keep them coming back. You also want them to spread the word about you. And yes, Web analytics can improve this as well. By knowing how visitors are actually using your site, which pages they visit, how long they view the pages they visit, what pages compel them to continue inside the site (clickstream), and what pages they use to leave your site (exit page) will tell you a great deal. For instance, back to our dog widget site. Owner sees that the Uses for Widgets page seems to hold the visitor longer than other information pages. It was written with humor and has a fun, clean look. Wow, a winner page. However, Rainy Day Widget shows as a big exit page. Not a good page, it appears to kill the site visits. Ok, Owner knows that Rainy Day page needs some redesign and rewriting.

Don't let your Website stall like a rainy day widget. Staying alive on the Web means you need visitors ... visitors who are looking for what you have to offer. With good Web analytics you have the tools you need to put your site in front of your target market, increase your ROI and find success on the Internet.